AI For Operations - Synthetic 3-Month ITSM Dataset
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tickets.jsonl.gz    ServiceNow-shaped incident/request records
actions.jsonl.gz    The L1/L2 HUMAN action trace the ML model trains on
approvals.jsonl.gz  sysapproval_approver rows with real turnaround times
task_sla.jsonl.gz   Per-ticket SLA rows
users.json          Synthetic user population
cmdb.json           Synthetic CMDB population

Every file is gzip-compressed JSON-Lines (one JSON object per line), except users.json/cmdb.json which are plain JSON arrays.
This dataset is entirely synthetic and safe to use in a live customer demo.
